You may return most new, unopened items within 15 days of original delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund within several days of the return getting possessed.
We understand that products can get damaged during shipment, and in order for us to replace products or provide a refund we do require pictures of the damage and original shipping container sent via email. This is to have for our records as well as understand the nature of the cause and work to prevent such accidents in the future.
All of our products are hand made with top quality ingredients that are organically sourced. If you have sensitive skin and or not sure if a particular ingredient will cause you to have an adverse reaction we recommend getting a sample size and testing on a small area of skin. Due to our high cost on the quality ingredients used in our products we can not offer refunds on opened items.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.